Terms of Service

Terms of service for electronically supplied services (Regulamin świadczenia usług drogą elektroniczną). Last updated: 19 August 2026

We make these terms available free of charge before any contract is concluded, as required by Art. 8(1)(1) of the Polish Act of 18 July 2002 on the provision of services by electronic means. You can view them on this page at any time, save them on your device, print them and reproduce them unchanged.

1. Provider and scope

These terms govern the use of the getSend disposable mail service at getsend.xyz and on all domains offered there.

The provider is LW IT Solutions Company Lukas Wójcik, established in Łódź, al. Tadeusza Kościuszki 80/82 lok. 301, 90-437 Łódź, Poland, NIP PL7252266190. Full details, including the e-mail address, are in the imprint.

The terms apply to every service supplied electronically here. What data is processed along the way is set out in the privacy policy, which forms part of the pre-contractual information.

2. Definitions

Provider, we – the entity named in section 1.
User, you – the person using the service.
Consumer – a natural person entering into a legal transaction not directly connected with their trade or profession (Art. 22[1] of the Polish Civil Code, kodeks cywilny).
Trader with consumer rights – a natural person entering into a contract directly connected with their business where the contract is not of a professional character for them (Art. 385[5] of the Civil Code, Art. 7aa of the Polish Consumer Rights Act).
Trader – a user who is neither a consumer nor a trader with consumer rights.
Service – the pages and functions available at getsend.xyz.
Alias – the freely chosen local part of an e-mail address on our domain.
Open mailbox – the mailbox belonging to an alias, reachable without login and without a password by anyone who knows or guesses the alias.
Forwarding – delivery of incoming messages to a stated and confirmed external address for a chosen period.
Illegal content – content that, in itself or by reference to an activity, is not in compliance with Union law or Polish law, irrespective of the precise subject matter or nature of that law (Art. 3(h) of the EU Digital Services Act).
Force majeure – an external event that could neither be foreseen nor prevented with due care, in particular failure of third-party infrastructure, loss of power or connectivity, a cyberattack of significant scale, an order of a public authority, a natural disaster, a state of emergency, war or a general strike.

3. Types and scope of the services

In accordance with Art. 8(3)(1) of the Act on the provision of services by electronic means, we supply the following services, all free of charge:

mail reception in an open mailbox – accepting messages addressed to a freely chosen alias on our domain and displaying them without registration;
message sending – handing over a message composed in the service for delivery, after a prior abuse check;
forwarding – delivery of incoming messages to a confirmed external address for a period you choose;
contact form – sending an enquiry to the provider;
information content – help pages, articles and legal documents.

The scope, technical parameters and availability of individual functions may change in accordance with sections 9 and 21.

4. Technical requirements

In accordance with Art. 8(3)(2)(a) of the Act on the provision of services by electronic means, using the service requires:

a device with internet access;
a web browser in a version supported by its maker, handling HTML5, CSS3 and HTTPS (TLS 1.2 or newer);
JavaScript and cookies enabled to the extent described in section 7 of the privacy policy – without them parts of the service, including automatic mailbox refresh, do not work;
for forwarding: a working e-mail address you are entitled to use and that can receive the confirmation message.

We are not liable for malfunctions caused by failure to meet these requirements, by the configuration of your device, by content or script blockers, or by restrictions imposed by your internet provider. Using the internet carries the usual IT risks, in particular malware, interception of transmissions and impersonation; up-to-date protective software is recommended.

5. When use begins and ends

A contract for the electronic supply of a service arises only once you actually use a function: choose an alias, open a mailbox, send a message, set up forwarding or submit the contact form. Merely visiting and reading the website commits you to nothing.

By starting to use a function you accept these terms. If you do not accept any part of them, do not use the service.

The contract runs for an indefinite period and either side can end it at any time, without notice and without giving reasons. You end it by simply not using the service any more: no cancellation, no message to us, no cost. There is no account that would have to be closed. Forwarding additionally ends when the chosen period expires or when the unsubscribe link is used.

Because the service is free, can be ended at any time at no cost and requires no payment details, any statutory right of withdrawal from a distance contract leads to no consequences beyond simply ceasing to use the service; where such a right applies to you, we do not restrict it in any way.

6. Nature of the obligation and absence of charge

We provide the service free of charge. We levy no fees, run no billing and accept no payment details. The service is financed solely by advertising (section 15).

Our obligation is an obligation of diligent conduct, not an obligation of result. We undertake to provide the functions described in section 3 with due care. We do not undertake to achieve any particular outcome, and in particular not that a given message will be accepted, delivered, displayed or retained for any given time.

In assessing due care (Art. 472 of the Civil Code) and the extent of our liability, account is taken of the fact that the service is free, works without registration and without user authentication, and is expressly described as a throwaway tool. The narrowing of the scope of the obligation under Art. 473 § 1 of the Civil Code applies within the limits permitted by law; it does not cover damage caused intentionally (Art. 473 § 2 of the Civil Code) and does not affect mandatory consumer rights.

7. Open mailboxes: your mailbox is not private

You make up the alias on our domain yourself; it is ready straight away. There is no registration, you do not set a password, and we do not check who is using an address. Aliases are not reserved for anyone and several people can use the same one at the same time.

Mailboxes are open. An open mailbox has no password. Anyone who knows or guesses the alias can read, download and reuse every message in it – without logging in and without you finding out. That is not a fault; it is how the service works and an expressly described characteristic of it.

Aliases can be guessed. Obvious names such as info or test are regularly opened by strangers.
Strangers read such mailboxes systematically and automatically; we observe this in practice.
We cannot tell who opens an open mailbox, so we can neither protect it for you nor detect unauthorised access.
Treat anything that lands in an open mailbox as public.

For that reason, never send to an open mailbox, and never give out an address on this domain, where the matter involves: passwords, sign-in or password-reset links, two-factor codes, invoices, contracts, health data, identity document data, banking and payment data, trade secrets, or anything else whose disclosure could harm you or a third party. Do not use such an address for accounts you care about, for authorities, courts and banks, or for correspondence with a deadline.

The path an e-mail takes through the internet also remains unencrypted along the whole route. getSend is a disposable mail service, not a secure mailbox provider, and it is not intended for storing or transmitting special categories of personal data within the meaning of Art. 9 GDPR.

8. Express and separate acceptance of deviations

The characteristics described in sections 6, 7 and 9 depart from what one might ordinarily expect of an e-mail service. We point them out expressly and separately, and you accept them expressly and separately within the meaning of Art. 43k(5) of the Polish Consumer Rights Act:

mailboxes are open and have no password, and anyone who knows or guesses the alias has access;
we do not assure the confidentiality or integrity of messages;
we do not assure the availability of the service or the acceptance or delivery of a message;
messages and attachments are permanently deleted within the periods in section 17 and are not recoverable;
the service provides no archive, no backups available to you and no data export after those periods have run.

How we collect that acceptance. The first time you open a mailbox in a session, the service shows the five points above as a separate notice and displays no message at all until you confirm them with a button. The confirmation is a separate act, independent of accepting the rest of these terms, and it is not bundled into any other declaration. We record the date and time, the language shown and the version of the terms – without an IP address and without a browser identifier (see section 4.2 of the privacy policy). The notice reappears in every new session and after every change to this section.

Beyond these expressly accepted deviations, your rights under Chapter 5b of the Polish Consumer Rights Act (contracts for the supply of digital content or digital services) remain unaffected.

9. No assurance of availability or delivery. Force majeure

We aim for stable operation but give no assurance of any particular availability, grant no guarantee and make no warranty as to quality. Maintenance, faults, restrictions on the operator side and the spam filters of other providers can limit or prevent use at any time.

In particular, we do not assure that:

a message addressed to an alias will be accepted by our system;
a message sent through the service will reach its recipient, reach them within any given time, or not be classified as spam;
a message will remain retrievable until the periods in section 17 expire;
the service will be free of errors, interruptions and vulnerabilities;
any particular alias, domain or function will remain available.

We may change, restrict or switch off functions, domains and technical parameters at any time, including permanently and without notice, where security, running costs, a change at an external provider or the legal situation require it. The service is therefore unsuitable for important correspondence, for matters with a deadline, and for any use where an outage or the loss of a message causes harm.

We are not liable for non-performance or defective performance caused by force majeure, or by the acts or omissions of third parties for whom we are not answerable, in particular infrastructure providers, postal and telecommunications operators and operators of anti-spam systems. We try to announce planned maintenance on the website, but we are under no contractual duty to do so.

10. Prohibition on supplying illegal content. Your obligations

Under Art. 8(3)(2)(b) of the Act on the provision of services by electronic means, supplying content of an unlawful character is prohibited.

You may use getSend for ordinary private purposes and occasionally for work. You are responsible for everything you send or initiate through the service and must comply with applicable law. The following are prohibited in particular:

spam, bulk and advertising mail, chain letters and unsolicited commercial information within the meaning of Art. 10 of the Act on the provision of services by electronic means;
phishing, fraud, extortion and obtaining access credentials or payments by deception;
impersonating another identity, for example through a misleading sender name, and forging message headers;
harassment, threats, insults, defamation, infringement of personal rights and incitement to hatred, as well as criminal content, content harmful to minors and other unlawful content;
depictions of child sexual abuse and any content whose mere possession or distribution is prohibited;
distributing malware or links to it;
infringing the rights of others, in particular copyright, trade mark, database and personal rights;
entering someone else’s address as a forwarding target, and using data belonging to others;
systematically reading other mailboxes, automated extraction of content, scraping and address harvesting;
circumventing protective and checking mechanisms, penetration testing without our written consent, bulk querying and attempts to overload the service;
use contrary to the purpose described in section 3, in particular as a permanent mailbox, as data storage or as part of a production environment;
renting out, reselling, supplying for a fee, or integrating the service into your own commercial offering without our written consent;
using the service to register with providers whose terms forbid it, and giving an address on our domain as a contact address towards public authorities.

Attachments you upload or send must be free of malware. We may inspect uploads, reject file types and refuse to send, but we are not obliged to do so. We do not check or scan incoming attachments; you open them at your own risk.

You undertake not to do anything that disrupts operation or loads the infrastructure beyond ordinary use, and to observe the technical limits we publish in the service.

11. Age

The service is intended for people aged 16 and over. Anyone younger may use it only with the consent of a parent or legal guardian; this applies in particular to consents under Art. 8 GDPR. We cannot verify the age of users and do not do so.

12. Liability of the provider as an intermediary

Where we transmit and store content belonging to others, we act as a provider of intermediary services within the meaning of Regulation (EU) 2022/2065 (Digital Services Act, DSA) and Art. 12–15 of the Act on the provision of services by electronic means.

We do not initiate transmissions, do not select the recipient and do not modify the messages transmitted (Art. 4 DSA, Art. 12 of that Act).
We are not liable for stored third-party data if we have no knowledge of its unlawful character and, upon official notification or credible notice of that character, we promptly disable access to it (Art. 6 DSA, Art. 14(1) of that Act).
There is no general obligation to monitor the data we transmit or store, and no obligation actively to seek facts indicating illegal activity (Art. 8 DSA, Art. 15 of that Act). Voluntary checks we carry out on our own initiative, in particular the review of outgoing messages, do not cause the loss of these exemptions.
Where we disable access to data following an official notification or credible notice, we are not liable to the user for damage resulting from that disabling, provided we promptly informed the user of the intended disabling and such notification was possible (Art. 14(3) of that Act). In a service without registration, notification is generally not possible because we hold no contact details for the user.
As a micro-enterprise within the meaning of Art. 19 DSA, we are not subject to the obligations that Section 3 of Chapter III of that Regulation lays down for online platforms. The service is not an online platform: stored messages are not disseminated to the public at our request and are not made available by us to an indeterminate group of recipients.

We are not liable for the content of incoming messages, for links and attachments they contain, for the conduct of senders, or for the consequences of your acting on such content.

13. Reporting illegal content

Any person or entity may report content believed to be illegal, using the address given in the imprint or the contact form. Under Art. 16(2) DSA, a report should contain:

a sufficiently substantiated explanation of why the content is illegal;
the exact electronic location of the content, in particular the URL or the message identifier;
the name or business name and the e-mail address of the person reporting, except for reports concerning offences referred to in Art. 3–7 of Directive 2011/93/EU;
a statement in good faith that the information in the report is accurate and complete.

We confirm receipt of a report that includes an e-mail address, process it in a timely, diligent, non-arbitrary and objective manner, and inform the person reporting of our decision. A report containing the above elements is treated as giving us actual knowledge of the illegal character of the content within the meaning of Art. 6(1) DSA. Reports that are manifestly unfounded, made in bad faith or repeated despite a decision may be left unprocessed.

Reports of abuse that do not concern illegal content, in particular spam sent through the service, are accepted at /abuse.

14. Moderation, blocking and termination by us

We may withhold, hide or delete messages, block aliases and IP addresses, end forwardings, refuse to send, restrict the range of functions and block access where:

there are substantiated indications of a breach of section 10;
it is necessary to protect the security, integrity or continuity of the service, or the rights of others;
we receive an official notification or credible notice of the illegal character of content;
the law, an order of a public authority or a court decision requires it;
use generates a load markedly beyond the ordinary.

We use both automated means (reputation filters, content patterns, rate limits) and manual review. Outgoing messages are checked before delivery and are therefore not sent immediately. We choose the mildest suitable measure; in serious or repeated cases we block without prior warning.

Where a restriction concerns content you submitted, we inform you with a statement of reasons to the extent and in the manner set out in Art. 17 DSA, provided we hold contact details allowing us to send that information; in a service without registration we generally do not.

There is no claim to restoration of blocked or deleted content, to a copy of it, or to reimbursement of any costs. Your statutory rights remain unaffected, in particular the right to complain under section 16 and the right to bring proceedings.

15. Advertising and embedded third-party services

The service is financed by advertising. Embedded are Google AdSense together with its consent dialogue, Google reCAPTCHA protecting the forms, and in the footer the Stats4U visitor counter with servers in Poland, which processes the address visited, the referring page, the screen resolution and the IP address. The terms of the respective providers apply in addition; details are in the privacy policy.

We have no influence over the content of adverts, over linked third-party sites, or over links in received messages, and we do not check them. If you enter into a contract with an advertised provider, that contract is concluded with them alone; we are neither a party nor an intermediary or agent, and we are not liable for its performance. Blocking adverts on your side may prevent parts of the service from working.

16. Complaints procedure

In accordance with Art. 8(3)(4) of the Act on the provision of services by electronic means, we lay down the following complaints procedure.

You may submit a complaint about the electronic supply of services to the e-mail address given in the imprint, through the contact form, or in writing to the registered address of the provider.

A complaint should state: details allowing us to reply (an e-mail address), the service or function concerned, a description of the objection with the date and time of the event, where possible the alias concerned, and the outcome you seek. If details needed to handle the complaint are missing, you supply them at our request; until then the handling period does not run.

We handle complaints promptly and no later than within 14 days of receiving the complete submission. We reply to the e-mail address given in the complaint, or, for a complaint submitted in writing, to the postal address given.

Submitting a complaint is not a precondition for pursuing claims in court or for using the procedures described in section 22.

17. Retention and deletion

We keep no archive of your messages. Everything stored is deleted automatically and permanently:

incoming messages including attachments: after 7 days,
uploaded attachments with no message sent: after 4 days,
access logs: after 90 days.

The periods run from the moment the data is stored in our system and may be shortened where security or the law requires it. You can delete any message yourself at any time.

We do not restore deleted or expired content and do not release backups. Do not rely on a message still being there later; save what you want to keep while it is available. The loss of content after these periods is intended behaviour of the service, not defective performance.

18. Liability

18.1 Common principles

We are liable under the general rules of the Polish Civil Code, within the limits set out below and having regard to sections 6 and 12.

We are liable only for the normal consequences of the act or omission from which the damage arose (Art. 361 § 1 of the Civil Code). Where the injured party contributed to the occurrence or increase of the damage, the duty to compensate is reduced accordingly (Art. 362 of the Civil Code); this applies in particular to sending content to an open mailbox that under section 7 does not belong there, and to failing to save content before the periods in section 17 expire.

We never exclude or limit liability for damage caused intentionally (Art. 473 § 2 of the Civil Code) or liability for harm to life, body or health. Nothing in this section limits the mandatory rights of consumers or of traders with consumer rights, and it does not apply to the extent that it would be unfair towards them within the meaning of Art. 385[1] of the Civil Code.

18.2 Towards consumers and traders with consumer rights

Towards consumers we are liable under the statutory rules. Within the limits drawn by the description of the service in sections 3, 6, 7 and 9 and by the expressly accepted deviations in section 8, the following in particular do not constitute defective performance:

non-delivery, delayed delivery or classification as spam by the recipient system;
non-acceptance of an incoming message, including where filters rejected it;
unavailability of the service, of an alias, of a domain or of a function;
deletion of content after the periods in section 17 or in application of section 14;
a third party reading the contents of an open mailbox (section 7).

For content transmitted by users we are liable only within the limits of section 12. Your rights arising from a lack of conformity of a digital service with the contract (Chapter 5b of the Polish Consumer Rights Act) remain unaffected.

18.3 Towards traders

Towards users who are traders, to the extent permitted by Art. 473 § 1 of the Civil Code and subject to Art. 473 § 2 of the Civil Code:

our liability is limited to damage caused intentionally and to damage caused by gross negligence;
liability for lost profits (lucrum cessans), indirect damage, loss of data, loss of contracts, loss of reputation and contractual penalties paid to third parties is excluded;
liability is excluded for the consequences of use contrary to section 10, in particular as part of a production environment, and for damage arising from failure to meet the technical requirements in section 4;
statutory warranty is excluded to the extent it would apply at all to a service supplied free of charge.

Because the service is free of charge, there is no fee that could serve as a reference point for a monetary cap; the parties proceed on the basis that the extent of liability is determined by the provisions above.

19. User liability and indemnity

You are responsible for your use of the service and for the content you transmit through it or cause to be transmitted.

If you culpably breach section 10 or other provisions of these terms and a third party or a public authority brings a claim or demand against us as a result, you will indemnify us and reimburse our reasonable costs, including the costs of legal defence, procedural costs, awarded amounts and administrative fines imposed, to the extent they arise from your breach. We will notify you promptly of any such claim, give you the opportunity to comment, and will not acknowledge a claim without first consulting you unless consultation is impossible. This does not limit your right to show that the breach was not culpable or that the costs were unnecessary in principle or in amount.

Towards consumers this provision applies only within the limits of statutory liability in damages and does not extend it.

20. Content and copyright

We acquire no rights in the content of messages; they stay with the persons entitled. We do not publish them but only store and process them in order to supply the service, until the periods in section 17 take effect. If a displayed message infringes your rights, you can delete it yourself or report it to us under section 13.

Rights in the website, its design, texts, graphics, structure and program code belong to us or to our licensors and are protected under Polish copyright law and the Act on the protection of databases. Reproduction, distribution, adaptation, extraction and re-utilisation of a substantial part of the content, and automated extraction beyond ordinary use, require our prior written consent; statutory exceptions and the right to quote are unaffected. Third-party trade marks belong to their owners and are used for identification only.

21. Changes to these terms

We may amend these terms for good cause. Good cause means: a change in the law or its interpretation, a decision or order concerning the service, a change in the scope or manner of the services, changed conditions at external providers, security requirements, the prevention of abuse, and the correction of errors and ambiguities.

We announce a change by publishing the new version in the service together with the date it takes effect; significant changes are additionally announced visibly on the website. The version published at the time you use the service is the one that applies. Changes have no retroactive effect and do not affect acquired rights. Since the contract runs for an indefinite period and can be ended at any time at no cost, if you do not agree to a change it is enough to stop using the service.

22. Out-of-court dispute resolution for consumers

If you are a consumer, you may use out-of-court routes for complaints and claims, in particular:

applying to the permanent arbitration court attached to the provincial inspector of the Polish Trade Inspection (Inspekcja Handlowa);
asking the provincial inspector of the Trade Inspection to open mediation proceedings;
seeking the free assistance of a district or municipal consumer ombudsman (rzecznik konsumentów) or of a consumer protection organisation;
using the register of bodies competent for the out-of-court resolution of consumer disputes kept by the President of the Polish Office of Competition and Consumer Protection (UOKiK).

Use of these routes is voluntary and requires the agreement of both sides. We do not commit to taking part in out-of-court proceedings and decide on this separately in each case. The EU online dispute resolution (ODR) platform has been shut down and is no longer available.

23. Governing law and jurisdiction

Matters not governed by these terms are subject to Polish law, in particular the Civil Code, the Act on the provision of services by electronic means, the Consumer Rights Act and the Electronic Communications Law, together with directly applicable Union law including the GDPR and the Digital Services Act.

Polish law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, the choice of Polish law does not deprive you of the protection of the mandatory provisions of the country in which you are habitually resident (Art. 6(2) of the Rome I Regulation).

For disputes with traders, the court with subject-matter jurisdiction for the seat of the provider in Łódź decides. For consumers the statutory places of jurisdiction apply: you can sue us at the court of your place of residence or at our registered office, and we can sue you only at the court of your place of residence.

24. Final provisions

If a provision is invalid, the remaining provisions stay in force, and the statutory rule takes its place. A provision held unfair towards a consumer does not bind that consumer but remains effective towards traders to the extent permitted by law.

These terms exist in Polish, German and English. The Polish version is the binding one; the other language versions are for information, and in the event of discrepancies the Polish version prevails. We are not bound by any code of conduct within the meaning of Art. 2(5) of the Polish Act on counteracting unfair market practices.

We are happy to answer questions about these terms at the address given in the imprint and through the contact form.